Dynamics 365 for Sales & Customer Service, Enterprise Editions SMB Promo (Under 25 users)
This promotional license allows organizations to get started with both the Sales app and Customer Service app for a big discount!
Sales. A customizable relationship management app that automates sales processes, and lets you monitor performance and achieve more consistent sales interactions by following the sales process as it takes you through each stage—from creating a lead to closing the sale.
The Sales app also includes associated marketing lists and campaigns, because these are used by the sales team to reach out to potential leads. Use the Marketing work area to promote your business and improve sales with targeted marketing campaigns.
The customer service app was previously called “Service” and offers customer service management. This app provides case management, service level agreement tracking, billable time logging and everything you would require to ensure cases are smoothly managed through a variety of dashboards and reports.Typically this is used for managing customer issues which often start with a front line call center. This module can be extended into a portal giving customers the ability to get updates easily.